Privacy policy

Last updated: October 12, 2025



This website and store are operated by Pauline Gough and powered by Shopify, which helps us provide a secure and enjoyable shopping experience for you.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit the site, make a purchase, or get in touch with us.


Information We Collect

We may collect the following information when you use our website or services:

  • Contact details (name, email, address, phone number)
  • Payment details (through Shopify’s secure system)
  • Order and account information (items viewed, purchased, or returned)
  • Communications (messages or inquiries you send to us)
  • Technical details (device, browser, IP address, and usage information)


How We Use Your Information

We use your information to:

  • Process and ship your orders
  • Provide customer support and respond to messages
  • Improve and personalize your shopping experience
  • Send updates, promotions, or order notifications (you can unsubscribe anytime)
  • Keep our website and transactions safe and secure
  • Comply with legal or regulatory requirements


Sharing Your Information

We only share your information when necessary to provide our services, such as:

  • With Shopify, our ecommerce platform and payment processor
  • With trusted service providers who help with shipping, payments, or marketing
  • When required by law or to protect our rights

For details on how Shopify handles your information, visit the Shopify Privacy Policy.


Your Rights

Depending on where you live, you may have the right to:

  • Access, update, or delete your personal information
  • Request a copy of your data
  • Opt out of marketing emails (via the “unsubscribe” link)

To make a request, contact us at goughy@xtra.co.nz.


Security and Retention

We take reasonable steps to protect your personal information. However, no online system is completely secure. We keep your information only as long as needed for orders, legal reasons, or to provide ongoing service.


Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority.


International Transfers

Your data may be transferred or processed outside your country. When this happens, we rely on legal safeguards to protect your information.


Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted here with the updated date.